FAQs

Welcome to Deftwra LLC's Frequently Asked Questions (FAQ) section! Below are some of the most frequently asked questions and their answers. If you don't find the information you need here, please feel free to contact our customer support team.

1. How do I place an order?

You can browse products on our website, select your favorite items, and add them to your cart. After making your selections, proceed to the checkout page, enter your shipping address and payment information as prompted, and finally confirm and submit your order.

2. Where can I check my order status?

You can log in to your account and view the "Order History" section, or track your order by entering your order number and email address through the order tracking link on our website.

3. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact our customer support team as soon as possible. Please note that once an order is in the processing stage, we may not be able to make changes or cancellations.

4. How do I return or exchange items?

If you are not satisfied with your purchase, you can apply for a return or exchange within 30 days of receiving the item. Please refer to our refund and return policy for details and steps.

5. How are shipping costs calculated? Shipping costs vary depending on your location, order weight, and chosen shipping method. Shipping costs will be automatically calculated for you at checkout.

6. How long will it take for my order to arrive?

Order processing time is typically 1-3 business days, with shipping time varying depending on your chosen shipping method. Detailed shipping times can be viewed at checkout.

7. Do you offer international shipping?

We do not offer international shipping.

8. What payment methods can I use?

We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express), PayPal, and other electronic payment methods.

9. What should I do if I receive a defective item?

If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide you with guidance on returns or replacements.

Thank you for choosing Deftwra LLC! We look forward to providing you with high-quality ski apparel and accessories and excellent customer service!