RETURNS

Thank you for purchasing ski apparel and accessories from Deftwra LLC! We hope you are satisfied with your purchase. If for any reason you are not satisfied with your purchase, we would be happy to offer a refund or return. Please read the following policy carefully:

1. Return and Refund Conditions
Return Period: You may request a return within 30 days of receiving the item.

Item Condition: Returned items must be unused, have their original tags, and be returned in their original packaging. We cannot accept returns if the item is damaged or shows signs of use.

Special Circumstances: Some special items (such as promotional items) may not be eligible for the return policy. Please confirm before purchasing.

2. Return Process
Contact Customer Service: Please contact our customer service team via email at jaheem@deftwra.online or support@deftwra.online to request a return.

Processing the Request: Our customer service team will provide you with detailed information on the return authorization and refund process.

Returning the Item: Follow the provided instructions to return the item to our return address. Please keep your shipping receipt for verification.

3. Refund Processing

Once we receive and review the returned item, your refund request will be processed within 7 business days.

The refund will be sent to your original payment method. In some cases, processing time may vary depending on the bank or payment institution.

4. Shipping Terms

Unless the item is defective or incorrectly shipped, you are responsible for return shipping costs.

If the return is due to our error (e.g., sending the wrong item), we will provide you with a free return label.

5. Exchange Policy

You can request an exchange for the same item in a different size or color within 30 days of receiving the item. Please follow the return process outlined above to apply.

Thank you for choosing Deftwra LLC! We look forward to providing you with the best shopping experience!